10.12-13.22-DigitalTech-Armstrong

• Video details

  What firms gain from automation in productivity they often risk losing in flexibility. When firms make this tradeoff, we call it zero-sum automation. But this doesn’t have to be the case. How technologies are designed, who is involved in implementing them, and the ways that organizations define success can all shape the eventual impact that an automation technology has. There’s an emerging set of technologies and management approaches that can enable firms to automate flexibly. This presentation focuses on how lower-code programming interfaces, bottom-up approaches to integrating new technologies, and a new way of thinking about the role of automation within the firm can contribute to automation that improves productivity and flexibility.

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