2021-Management-Ben-Armstrong

• Video details

  Waves of new technology have not yet led to mass unemployment. But there have been winners and losers. Economists have shown how technological change in recent decades has created more opportunities at the upper end of the labor market for college graduates while the share of middle-wage jobs has shrunk. What can be done to support ongoing innovation while also creating more opportunities to join the middle class? In this research, Ben Armstrong explores the ways engineers design technologies – and executives adopt them – can influence how those technologies affect workers. In organization-level research, he examines what differentiates technologies that benefit workers from those that do not. Drawing on examples from manufacturing and healthcare, he proposes approaches to technology design and integration that can make automation more worker-friendly.

Locked Interactive transcript